Collect customer insights that drive better business decisions.
Measure customer experience performance across all locations.
Build an experience that sets your business apart and drives new referrals.
Discover what customers care about, in their words.
Deliver customer surveys that give perspective on CX performance across all of your locations at critical moments of truth.
Product Features:
Distribute personalized surveys that make it easy to identify key satisfaction drivers at your locations.
Understand how your customers view their experience at each stage of the customer journey.
Create a new source for dialogue between you and your customers.
Manage and respond to customer feedback in real-time.
Show customers that you’re willing to do more than listen to their feedback. Make customer feedback actionable.
Product Features:
Receive real-time alerts when feedback is received.
Monitor customer sentiment throughout your entire organization
Manage responses by sentiment so that you can please unhappy customers and turn satisfied ones into brand evangelists.
Measure every aspect of CX performance however you want.
Make it easy to track and report on CX performance at every level of the customer journey.
Product Features:
Intuitive dashboards and intelligent filters allow you to measure performance by location, appointment or service type, product, staff member, and much more.
Get a comprehensive understanding of your customer’s demographics and psychographic to enhance future audience targeting.
Measure performance of different referral channels to increase conversion rates and improve sales funnel metrics.
Additional Resources
Case Study
Revenue Opportunities from Customer Experience Management
Insights
Should Your Business Use Net Promoter Score to Measure Customer Experience?
Does customer experience drive revenue for your business?
It should.
Complete the form to see a demo of XAmplifier Customer Experience Management solutions.